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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    still not getting our forms from website

    Asked by albanyfoam on September 20, 2011 at 04:52 PM

    We have sent a test multiple times today, and nothing has shown up yet.  Your site states that all is well, but not for our site.  Please advise.

    Page URL:
    http://www.albanyfoam.com/newcustomerinformation.html

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    Answered by brx250 on September 20, 2011 at 11:43 PM

    Hi albanyfoam,

    We do apologize for any inconvenience.

    Due to the DDoS attacks, we had to change our DNS IP addresses. The old IP address is probably cached on your end. We recommend you clear your DNS cache and use www.jotform.net to access your account and to link your forms. You can also use either https://www.jotform.com or secure.jotform.com for your HTTPS/SSL connections. 

    We appreciate your patience with us. Thank you for using JotForm! 

    _____________________________________________    

     Albert  | JotForm Support  

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    Answered by albanyfoam on September 21, 2011 at 10:42 AM

    We cleared the DNS cache, we changed the link on our webpage to the www.jotform.net and here's what is still happening:

    1)  forms show up on jot form site

    2)  no email notifications are being sent to us

    3)  no test emails are being sent to a different email

    What is keeping your site from sending to our email?

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    JotForm Founder

    Answered by aytekin on September 21, 2011 at 11:28 AM

    It was an issue with out reverse DNS settings. It should be fixed now. Can you do a test submission and see if you are receiving it?