What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Canceling my subscription?

    Asked by bouldersaimaa on October 30, 2014 at 09:40 AM

    I would like to cancel my current subsription and switch it back to free version. I tried to do that when I was loged in and there was a message something about "you cannot do it right now. Please contact support team."

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    JotForm Support

    Answered by Welvin on October 30, 2014 at 10:02 AM


    We have cancelled your subscription to our end. Your current payment will last until November 11, 2014. No further charges will be taken from your card after this period and your account will be automatically set back to the free plan.

    Thank you!