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  • Profile Image

    Facebook jotform: Submission fields are shown as empty

    Asked by bawariaadam on October 30, 2014 at 10:23 AM

    Facebook Integration is Ok 

    But do not sends data to the response form

     

     

    Page URL:
    http://form.jotformeu.com/form/43015763937358

    Screenshot
    response form submissions empty entries empty submissions revision history restore saved form restore form
  • Profile Image

    Answered by Ben on October 30, 2014 at 11:15 AM

    Hi,

    Please add back the fields to your jotform with the same title and you should be able to see the entries in the submissions.

    For example, add iImię field and in the same time add it as the same field type as it was before.

    This will in turn make those entries visible to you.

    Do let us know if you do not see them after that or if you have any further questions.

    Best Regards,
    Ben

  • Profile Image

    Answered by bawariaadam on October 31, 2014 at 04:04 AM

    These empty fields should contain data from Facebook Integration

    first name 

    surname 

    profile picture 

    gender 

    username

    Integration (Fit Form) with Facebook is well

     

  • Profile Image
    JotForm Support

    Answered by jonathan on October 31, 2014 at 09:54 AM

    Hi,

    Can you please try using the Revision History feature to revert your jotformhttp://www.jotformeu.com/form/43015763937358

     

    version to the specific saved point when those mentioned fields were not yet deleted.

    (user guide: http://www.jotform.com/help/294-How-to-View-Form-Revision-History)

    I think the as of 3:16 PM version still have those fields. So you can revert to that version

     

      Please tell us if this still did not resolve the issue.

    Thanks.

  • Profile Image

    Answered by bawariaadam on October 31, 2014 at 10:37 AM

    This is not the problem 

    My new test form http://form.jotformeu.com/form/43035134718349

    , it does not record data integration Facebook

     

     

  • Profile Image

    Answered by Ben on October 31, 2014 at 10:44 AM

    Hi,

    Can you please let us know if we are looking at the right jotform?

    Based on your original response my colleague and myself have been looking at this jotform

    http://form.jotformeu.com/form/43015763937358

    Should we have been looking at the http://form.jotformeu.com/form/43035134718349 instead?

    I presume that this is not the case since the screenshot suggests the first jotform as well.

    Now, if the issue is with the first jotform and you have already followed the instructions from my colleague above and myself what you could do is to remove the integration and then add it back once again.

    Do let us know if that works.

    Best Regards,
    Ben

  • Profile Image

    Answered by bawariaadam on October 31, 2014 at 10:51 AM

    As early as I did and did not work

  • Profile Image

    Answered by Ben on October 31, 2014 at 11:27 AM

    Hi,

    I do apologize, but I am not sure what you mean. Can you please give us a bit more details?

    Do you mean that you had already re-integrated the jotform with Facebook?

    Best Regards,
    Ben

  • Profile Image

    Answered by bawariaadam on October 31, 2014 at 11:37 AM

    Yes, already re-integrated the jotform with Facebook

    and does not record data integration, Also on the new JotForm http://form.jotformeu.com/form/43035134718349

    Please help me, I do not know what I'm doing wrong

  • Profile Image

    Answered by Ben on October 31, 2014 at 12:56 PM

    Hi,

    OK thank you for the update, I will notify our developers in regards to this so that they can check what is going on and they will update you through this thread once they see why this is happening.

    Best Regards,
    Ben

  • Profile Image

    Answered by bawariaadam on November 04, 2014 at 04:36 AM

    Do you explained something on my problem?

  • Profile Image
    JotForm Support

    Answered by jonathan on November 04, 2014 at 06:29 AM

    Hi,

    The issue reported was already assigned to one of our developer. 

    I am sorry, but there is no update yet on the status.

    But we will make sure to notify you here as soon as there is new update.

    We can only ask for your patience and understanding.

    Thanks.

  • Profile Image

    Answered by bawariaadam on November 04, 2014 at 08:34 AM

    Ok, so I'm waiting.

  • Profile Image

    Answered by andrelsm on November 12, 2014 at 01:00 PM

    Hi all,

    please fix this asap.

  • Profile Image

    Answered by Ben on November 12, 2014 at 01:12 PM

    Hi @andrelsm,

    I have moved your question to a new thread and we will be replying to you over it shortly.

    You can find this new thread here: http://www.jotform.com/answers/458187

    Please leave your further responses there.

    Thank you.

    Best Regards,
    Ben

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 26, 2015 at 01:40 PM

    @bawariaadam

    We are terribly sorry for making you wait so long, but we'd like to let you know that this problem has been fixed by an update released today.

    Your form's FitForms integration should now fetch the data correctly. Kindly inform us if there is anything else you need assistance with.

    Cheers!