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  • Profile Image

    I need my forms up and I tried to purchase but wasn't able to

    Asked by gradelink on October 30, 2014 at 01:16 PM

    Hi there,

     

    I tried to purchase using AMEX but the form said the card was invalid. I only have amex. 

    Right now my form is disabled do to too many entires but I'm confused b/c I have many remaining entries left.

     

    Can you please call me. 1800-742.3083 x106

     

     

    Page URL:
    https://help.gradelink.com/?p=5934

    My Forms purchase and card call
  • Profile Image
    JotForm Support

    Answered by david on October 30, 2014 at 02:06 PM

    Hi,

    Your form went over its limits due to SSL based submissions:

    http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    We currently only allow 10 such submissions for our "Free" accounts.

    We definitely accept Amex as a form of payment so I am unsure as to why your card will not work.  This may be something to check with your credit card company.

    I went ahead and reset your accounts limits in order to give you some time to get this sorted.  Mind you, we are only allowed to do this once per account.

    Let us know if you have any further questions and we will be happy to help.