Cancel payment

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    Thuon Thorn
    Asked on September 20, 2011 at 06:26 PM

    Hello, I need to cancel my monthly payment with JotForm and go back to the basic free version. My username is "sempersweet" and my email is ""

  • Profile Image
    Answered on September 21, 2011 at 02:37 AM

    Hi tee,

    Since you are subscribed using PayPal, here is how you can cancel your subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thanks for choosing JotForm. We hope to see you around again here!