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    Info Probleme form

    Asked by jonathangarant on October 30, 2014 at 03:24 PM
     
    I filled out all the fields and I send it.
    but I do not get in my email box has.
    Page URL:
    http://garant.qc.ca/CONTACTEZ-NOUS.html

    email email notifier notifier notifications email notifications
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    Answered by Ben on October 30, 2014 at 04:10 PM

    Hi Jonathan,

    When I take a look at the logs I see that the emails are sent to your email address:

    [2014-10-30 15:05:28] Submission #290505128671559858 Form #43026079206955 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 15:00:43] Submission #290504843671833316 Form #43026079206955 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 14:55:36] Notification Test SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 14:51:37] Submission #290504296671482883 Form #22366058590255 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 14:51:37] Submission #290504296671482883 Form #22366058590255 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 14:49:35] Submission #290504175671404614 Form #22356068792259 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 14:43:32] Submission #290503812671443769 Form #22366058590255 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 14:43:32] Submission #290503812671443769 Form #22366058590255 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES

    I do however see that you Sender field is not set, which is why you are most likely getting the emails moved to you spam folder instead of inbox.

    Please change it to something else:

    Also this is a good guide to check to make sure that your emails arrive to your inbox: Whitelisting JotMails IP Addresses

    Do let us know if you have any further questions.

    Best Regards,
    Ben

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    Answered by jonathangarant on October 30, 2014 at 04:17 PM

    sender fild was not set thank you problem solve

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    JotForm Support

    Answered by david on October 30, 2014 at 04:43 PM

    Glad to see your issue has been solved.  Let us know if there is anything else we can help you with and we will be happy to do so.