Info Probleme form

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    jonathangarant
    Asked on October 30, 2014 at 03:24 PM
     
    I filled out all the fields and I send it.
    but I do not get in my email box has.
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    Ben
    Answered on October 30, 2014 at 04:10 PM

    Hi Jonathan,

    When I take a look at the logs I see that the emails are sent to your email address:

    [2014-10-30 15:05:28] Submission #290505128671559858 Form #43026079206955 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 15:00:43] Submission #290504843671833316 Form #43026079206955 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 14:55:36] Notification Test SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 14:51:37] Submission #290504296671482883 Form #22366058590255 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 14:51:37] Submission #290504296671482883 Form #22366058590255 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 14:49:35] Submission #290504175671404614 Form #22356068792259 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 14:43:32] Submission #290503812671443769 Form #22366058590255 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES
    [2014-10-30 14:43:32] Submission #290503812671443769 Form #22366058590255 SENT to ga***t@ga*******.ca from noreply@jotform.com via AMAZONSES

    I do however see that you Sender field is not set, which is why you are most likely getting the emails moved to you spam folder instead of inbox.

    Please change it to something else:

    Also this is a good guide to check to make sure that your emails arrive to your inbox: Whitelisting JotMails IP Addresses

    Do let us know if you have any further questions.

    Best Regards,
    Ben

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    jonathangarant
    Answered on October 30, 2014 at 04:17 PM

    sender fild was not set thank you problem solve

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    david
    Answered on October 30, 2014 at 04:43 PM

    Glad to see your issue has been solved.  Let us know if there is anything else we can help you with and we will be happy to do so.