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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Users Receiving Non-Secure Warnings on HTTPS Forms

    Asked by weborigination on September 20, 2011 at 08:07 PM

    My customer is having issues with the forms on their site.  They have their own SSL Certificate on the server and I have their forms in a pop-up window with just a few HTML calls and your JotForm code.  Before the DDoS attack and the server / SSL / DNS changes, their forms all worked properly - with NO errors or warnings.  Now, however, they are receiving errors / warnings on some web browsers and broken lock / HTTPS symbols on others.

    I have double-checked and there is nothing on my end that would be causing these warnings / errors.  If I take the JotForm code out of the HTML, the errors / warnings go away.  So, there is definitely something going on with the JotForm code and/or JotForm's new SSL that is causing these errors.

    Again, these errors were NOT present before the recent problems.  Is there anything that can be done to fix this?

    Here are a few example URLs of their forms...

    https://www.commonwealthcounseling.com/patient-registration.html

    https://www.commonwealthcounseling.com/pre-assessment-questionnaire.html

    Page URL:
    https://www.commonwealthcounseling.com/patient-registration.html

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    Answered by weborigination on September 20, 2011 at 08:19 PM

    I should also add that the errors are present on an XP system, using Internet Explorer 8. 

    Everything appears to work properly on Apple using both Firefox and Safari.  And, I have tested on a Windows 7 computer using IE 9 and it worked as expected.

    Is there something about XP or IE 8 that you know of that may cause these errors?

    The warning message they are receiving is very misleading and is causing people to leave the site without filling out the form.  The warning says...

    Security Warning.  Do you want to view only the webpage content that was delivered securely?  This webpage contains content that will not be delivered using a secure HTTPS connection, which could compromise the security of the entire webpage.

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    JotForm Founder

    Answered by aytekin on September 21, 2011 at 04:54 AM

    Fixed now. It was a caching issue on this form. 

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    Answered by weborigination on September 22, 2011 at 11:19 PM

    Thank you.

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    Answered by brx250 on September 22, 2011 at 11:39 PM

    Hi there,

    We're glad you've sorted things out already.

    If you do have further issues and concerns, please feel free to contact us again. Our team will be more than happy to help you with anything.

    _____________________________________________      

    Albert        JotForm Support