What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am receiving error headers in submissions.Asked by beatrice on October 30, 2014 at 06:39 PM
here is the header of the jot form I am receiving, which does not belong to me. thanks for contacting me.
Delivered-To: firstname.lastname@example.orgReceived: by 10.70.42.235 with SMTP id r11csp74323pdl; Mon, 29 Sep 2014 09:28:24 -0700 (PDT) X-Received: by 10.224.120.138 with SMTP id d10mr17806803qar.8.1412008104032; Mon, 29 Sep 2014 09:28:24 -0700 (PDT) Return-Path: <email@example.com> Received: from a9-135.smtp-out.amazonses.com (a9-135.smtp-out.amazonses.com. [184.108.40.206]) by mx.google.com with ESMTPS id c108si13962792qga.110.2014.09.29.09.28.22 for <firstname.lastname@example.org> (version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128); Mon, 29 Sep 2014 09:28:22 -0700 (PDT) Received-SPF: pass (google.com: domain of email@example.com designates 220.127.116.11 as permitted sender) client-ip=18.104.22.168; Authentication-Results: mx.google.com; spf=pass (google.com: domain of firstname.lastname@example.org designates 22.214.171.124 as permitted sender) email@example.com; dkim=pass firstname.lastname@example.org DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=224i4yxa5dv7c2xz3womw6peuasteono; d=amazonses.com; t=1412008101; h=From:To:Subject:MIME-Version:Content-Type:Date:Message-ID:Feedback-ID; bh=AzNzOlByZeztUBmrI8dTnvC624CCtMKT3QgqSuRcTTQ=; b=OCiIc040sXgFvPbcrYyMZblaBWrCcLFcYoOP8+/kAu4+psw/Ca1dMHfscK9QZp+t 0NNhBcmy/OXPTZbhkUqBcJkiFNG4LW3Upj081fZ5rcEzC/YDYP4dy1x2PLco+3JxKQS I1y21iLLH+Jl4mi8PtdKi8aMRTx4Lx1TRjjJMsV8= From: =?UTF-8?B?Sm90Rm9ybQ==?= <email@example.com> To: firstname.lastname@example.org Subject: New submission: AC Rehab MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_1402404_1205263653.1412008101495" Date: Mon, 29 Sep 2014 16:28:21 +0000 Message-ID: <email@example.com> X-SES-Outgoing: 2014.09.29-126.96.36.199 Feedback-ID: us-east-1.PT9VVEYtOD9CP1NtOTBSbTl5YlE9PT89PG5vcmVwbHlAam90Zm9ybS5jb20+:AmazonSES------=_Part_1402404_1205263653.1412008101495 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit
Looks like you have SpamCannibal software which has black-listed the IP Address [188.8.131.52], this address belongs to Amazon service and we use that service for mailing purposes.
Could you provide us your jotform link? Also, we would like to know if you are using an email client, we will will wait for your response.
To be clear:
I have a web site hosted on Blue host , I have designed on my web site a jot
form . That jot form works well and I have no issue with it.
Separately I have received 3 mails originating from a jot form that has
nothing to do with mine . The previous mail was showing you the source
header for one of those mails( (will send in the next mail).
To answer your question , I am receiving those Jot forms mail in error
either in my Outlook mail or in my Google on line mail.
Regarding the jot form link , no I cannot send it yo you , as I have no idea
where it si coming from , the Jot form does not belong to me , I am just
receiving it in error.
I hope this will help.
See below the jot form I received , fro which I sent you the header source.
Again that jot form does not belong to me.
We were able to trace down the source of email notification and necessary action has been taken from our end to get it rectified. We believe this alert was set in error. We apologize for the inconvenience this may have caused you. As soon as we receive an update on this, we'll notify you on this thread.
Thank you for your patience and understanding.
Thank you for your prompt answer.
I've just verified and confirm that the copy of email alert has been removed from the other JotForm which is sending to you in error, and you shouldn't be receiving any emails in this connection from now.
Please do not hesitate to get in touch with us if you need further assistance. Thank you.
Thank you for having taken care of this.
On Nov 1, 2014 12:11 AM, "JotForm Support Forum<firstname.lastname@example.org>"
On behalf of my colleague, you're welcome.
Please let us know if we can be of further assistance.