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    I am receiving error headers in submissions.

    Asked by beatrice  on October 30, 2014 at 06:39 PM

    here is the header of the jot form I am receiving, which does not belong to me. thanks for contacting me.

    Beatrice Leon.

    ------------------------------------------------------------------

    Delivered-To: blc@beatriceleoncoach.com

    Received: by 10.70.42.235 with SMTP id r11csp74323pdl; Mon, 29 Sep 2014 09:28:24 -0700 (PDT) X-Received: by 10.224.120.138 with SMTP id d10mr17806803qar.8.1412008104032; Mon, 29 Sep 2014 09:28:24 -0700 (PDT) Return-Path: <00000148c23dc675-f6f09c0e-051f-4dac-8b61-90d75d4e4890-000000@amazonses.com> Received: from a9-135.smtp-out.amazonses.com (a9-135.smtp-out.amazonses.com. [54.240.9.135]) by mx.google.com with ESMTPS id c108si13962792qga.110.2014.09.29.09.28.22 for <blc@beatriceleoncoach.com> (version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128); Mon, 29 Sep 2014 09:28:22 -0700 (PDT) Received-SPF: pass (google.com: domain of 00000148c23dc675-f6f09c0e-051f-4dac-8b61-90d75d4e4890-000000@amazonses.com designates 54.240.9.135 as permitted sender) client-ip=54.240.9.135; Authentication-Results: mx.google.com; spf=pass (google.com: domain of 00000148c23dc675-f6f09c0e-051f-4dac-8b61-90d75d4e4890-000000@amazonses.com designates 54.240.9.135 as permitted sender) smtp.mail=00000148c23dc675-f6f09c0e-051f-4dac-8b61-90d75d4e4890-000000@amazonses.com; dkim=pass header.i=@amazonses.com DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=224i4yxa5dv7c2xz3womw6peuasteono; d=amazonses.com; t=1412008101; h=From:To:Subject:MIME-Version:Content-Type:Date:Message-ID:Feedback-ID; bh=AzNzOlByZeztUBmrI8dTnvC624CCtMKT3QgqSuRcTTQ=; b=OCiIc040sXgFvPbcrYyMZblaBWrCcLFcYoOP8+/kAu4+psw/Ca1dMHfscK9QZp+t 0NNhBcmy/OXPTZbhkUqBcJkiFNG4LW3Upj081fZ5rcEzC/YDYP4dy1x2PLco+3JxKQS I1y21iLLH+Jl4mi8PtdKi8aMRTx4Lx1TRjjJMsV8= From: =?UTF-8?B?Sm90Rm9ybQ==?= <noreply@jotform.com> To: blc@beatriceleoncoach.com Subject: New submission: AC Rehab MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_1402404_1205263653.1412008101495" Date: Mon, 29 Sep 2014 16:28:21 +0000 Message-ID: <00000148c23dc675-f6f09c0e-051f-4dac-8b61-90d75d4e4890-000000@email.amazonses.com> X-SES-Outgoing: 2014.09.29-54.240.9.135 Feedback-ID: us-east-1.PT9VVEYtOD9CP1NtOTBSbTl5YlE9PT89PG5vcmVwbHlAam90Zm9ybS5jb20+:AmazonSES------=_Part_1402404_1205263653.1412008101495 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit
    JotForm style size sender
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    JotForm Support

    Answered by BDAVID on October 30, 2014 at 07:07 PM

    Looks like you have SpamCannibal software which has black-listed the IP Address [54.240.9.135], this address belongs to Amazon service and we use that service for mailing purposes.

    Could you provide us your jotform link? Also, we would like to know if you are using an email client, we will will wait for your response.

  • Profile Image

    Answered by beatrice  on October 30, 2014 at 07:21 PM
    To be clear:
    I have a web site hosted on Blue host , I have designed on my web site a jot
    form . That jot form works well and I have no issue with it.
    Separately I have received 3 mails originating from a jot form that has
    nothing to do with mine . The previous mail was showing you the source
    header for one of those mails( (will send in the next mail).
    To answer your question , I am receiving those Jot forms mail in error
    either in my Outlook mail or in my Google on line mail.
    Regarding the jot form link , no I cannot send it yo you , as I have no idea
    where it si coming from , the Jot form does not belong to me , I am just
    receiving it in error.
    I hope this will help.
    Beatrice leon
    ...
  • Profile Image

    Answered by beatrice  on October 30, 2014 at 07:21 PM
    See below the jot form I received , fro which I sent you the header source.
    Again that jot form does not belong to me.
    Beatrice Leon.
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on October 30, 2014 at 08:15 PM

    We were able to trace down the source of email notification and necessary action has been taken from our end to get it rectified. We believe this alert was set in error. We apologize for the inconvenience this may have caused you. As soon as we receive an update on this, we'll notify you on this thread.

    Thank you for your patience and understanding.

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    Answered by beatrice  on October 30, 2014 at 08:31 PM
    Thank you for your prompt answer.
    Best,
    Beatrice Leon.
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on November 01, 2014 at 12:11 AM

    Hello Beatrice,

    I've just verified and confirm that the copy of email alert has been removed from the other JotForm which is sending to you in error, and you shouldn't be receiving any emails in this connection from now.

    Please do not hesitate to get in touch with us if you need further assistance. Thank you.

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    Answered by beatrice  on November 01, 2014 at 07:51 AM
    Kiran,
    Thank you for having taken care of this.
    Beatrice.
    On Nov 1, 2014 12:11 AM, "JotForm Support Forum<jotform@jotform.com>"
    wrote:
    ...
  • Profile Image

    Answered by raul on November 01, 2014 at 11:59 AM

    On behalf of my colleague, you're welcome.
    Please let us know if we can be of further assistance.

    Thank you.