What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    how can I change my credit card details when logged in my account?

    Asked by yopacris on September 20, 2011 at 09:17 PM

    I have been downgraded to the basic free version. I couldnt find the way to update my credit card informations when am logged in

    could you guide me through this please?




    username: yopacris@yahoo.fr

    website link:


    Page URL:

  • Profile Image

    Answered by allanftd on September 21, 2011 at 01:29 AM

    Hi yopacris,

    If you are paying through Paypal, please log in to your Paypal account and go to Profile . Add/Edit Credit Card as shown below:

    If you are paying through credit card via Plimus, you must log in to Plimus.com. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. Please do not use your JotForm username and password when logging in to the Plimus website. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm and we hope to see you again soon.