Email Notifications: Only the data are in Spanish, not the questions

  • Candace harrison
    Answered on November 01, 2022 09:18 PM

    Why when I pick Español for a language choice only the responses are in Español but not the question itself? Please help

  • Rica JotForm Support
    Answered on November 02, 2022 01:34 AM

    Hi Candace,

    Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with this. Are you referring to this form? If so, please know that the Translation feature will only translate the questions in the form itself. It will not translate the questions in the Notification and Autoresponder email. What I would suggest is that you create two Notification emails and two Autoresponder emails (one in English and the other in Spanish). And then add Conditional Logic to send the specific email based on the Language selected. Let me show you how to set it up:

    1. Add a Notification and Autoresponder email with questions translated into Spanish.

    1667366959 6362002fbc85d  Screenshot 10

    2. Add two Change Email Recipient conditions:

    • Click on the Settings tab at the top part of the Form Builder.
    • Select Conditions on the left panel of the screen.
    • Select Change Email Recipient.

    1667367044 636200848ff84 Untitled Screenshot 21

    • And then set your rule just like what is shown below:

    1667367098 636200bac4185  Screenshot 32

    1667367127 636200d7dc6c5  Screenshot 43

    Give it a try and let us know if you need any help.