Email Alert Notification not working

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    rosinacatering
    Asked on October 31, 2014 at 09:52 AM

    I have a form that has an Auto Repsonder and Notification email alert setup to send out after a submission happens. The auto responder is working, the Notification is not.

     

    http://form.jotform.us/form/30166156129148

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    Ben
    Answered on October 31, 2014 at 11:00 AM

    Hi,

    I took a look at your email notifier and autoresponder setup and from what I can see the notifier is set properly, but autoresponder is not.

    What should be fixed in it is Sender email field:

    Now I took a look at the logs and I can see that the emails have been sent to the email address set in notifier and I have just submitted a test message for notifier to confirm if it is working or not.

    [2014-10-31 10:59:45] Notification Test SENT to jma*****k@r****a.com from noreply@jotform.com via AMAZONSES
    [2014-10-31 10:47:36] Submission #290576054287540095 Form #30166156129148 SENT to jma*****k@r****a.com from noreply@jotform.com via AMAZONSES
    [2014-10-31 10:43:08] Notification Test SENT to jma*****k@r****a.com from noreply@jotform.com via AMAZONSES
    [2014-10-31 08:07:48] Submission #290566467287338070 Form #30166156129148 SENT to jma*****k@r****a.com from noreply@jotform.com via AMAZONSES

    Do let us know if you got it.

    Best Regards,
    Ben