Why am I not receiving notification of form submissions?

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    Asked on September 20, 2011 at 10:29 PM

    I have a premium account with JotForm and never had an issue with receiving your emails. As of today none of my submissions are being emailed to me. The emails are not going to a spam folder and have never went to spam to a spam folder

    Please let me know how to resolve this issue-

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    Answered on September 20, 2011 at 11:28 PM

    Hi kalohe00,

    First of all, we do apologize for any inconvenience this has caused you.

    Due to the DDoS attacks, we had to change our DNS IP addresses. The old IP address is probably cached on your end. We recommend you clear your DNS cache and use www.jotform.net instead to access your account and to link your forms. You can also use either https://www.jotform.com or secure.jotform.com for your HTTPS/SSL connections. 

    Your patiencewith us is greatly appreciated. Thank you for using JotForm! 


    Albert  | JotForm Support  

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    Answered on September 21, 2011 at 02:08 AM


    I am not getting any notification mail to the requested mail id. But if i click test mail i am getting a test mail,if i submit the form i am not getting any mails......i also cleared the DNS cache....




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    Answered on September 21, 2011 at 09:05 AM

    The reverse DNS is now fixed. If the emails were going to spam folder because of that, you should receive them from now on.