What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Printing and Saving Form as PDF is not working

    Asked by Brandonsplace on October 31, 2014 at 04:16 PM


    When I attempt to print or save as a pdf any of the forms in my account, I get an error message that says "print preview failed." I don't have issues to printing anything else from my computer or from any other website. I work on a Dell and use Chrome for my browser with Windows 8 as my OS. My boss also uses Jotform and has no problem printing...she has a MacBook Pro. Please help.






  • Profile Image
    JotForm Support

    Answered by jonathan on October 31, 2014 at 05:31 PM

    Hi Samantha,

    Please review this user guide  https://www.jotform.com/help/212-How-to-Create-a-PDF-Form

    Are you saying that you could not saved the form as PDF file format even when following the steps on the user guide I provided?

    This sceenshot shows how it can be done



    I also checked the jotform in your account and noted that they do not have Print button on them, example http://www.jotform.us/form/42847602291153. So think you are not referring to that print button.

    Please inform us if the issue persist.

    It will also help us understand better if you can provide more clarity on the steps you have taken to reproduce the issue.