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    Why doesn't the upload file function work on my form.

    Asked by Corey  on October 31, 2014 at 05:09 PM

    The references match in the form and the email output template but when the email comes through there isn't an attachement.  I have tried files as small as 12kb and up to 5mb.  Is there a size limitation?  It's just not working.

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    JotForm Support Manager

    Answered by Jeanette on October 31, 2014 at 06:32 PM

    Your form is correctly configured to accept up to 5 Mb, I just sent a test and the file was uploaded with no problem


    I sent the test using the direct link of the form.

    So the problem seems to be in the source code that you embedded in your page http://materialsready.com/ED/ProposalRequestForm/ProducerSiteProposalRequest1.html

    My recommendation would be to re-embed the form using its iFrame code version

    Please give that a try and do let us know should you need further help.