What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why doesn't the upload file function work on my form.

    Asked by Corey  on October 31, 2014 at 05:09 PM

    The references match in the form and the email output template but when the email comes through there isn't an attachement.  I have tried files as small as 12kb and up to 5mb.  Is there a size limitation?  It's just not working.

    Page URL:
    http://materialsready.com/ED/ProposalRequestForm/ProducerSiteProposalR<br/>equest1.html

    size template attachement and
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 31, 2014 at 06:32 PM

    Your form is correctly configured to accept up to 5 Mb, I just sent a test and the file was uploaded with no problem

     

    I sent the test using the direct link of the form.

    So the problem seems to be in the source code that you embedded in your page http://materialsready.com/ED/ProposalRequestForm/ProducerSiteProposalRequest1.html

    My recommendation would be to re-embed the form using its iFrame code version

    Please give that a try and do let us know should you need further help.