What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How does upload space work?

    Asked by lcollard on October 31, 2014 at 05:52 PM

    How does the upload space work? Are my files being stored at JotForm?

    The form I created is connected to my Google Drive, so it send the data to reside there. Is an additional copy sitting on the servers of JotForm?

    Just wondering because I see that I have used 62 MB out of 100, yet I didn't think I was storing anything at JotForm other than the skeleton of the form itself.

    Thanks in advance for clarifying how the upload space works.

    Lee C.

    Please reply to lee.collard@anchorage.kyschools.us

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    JotForm Support

    Answered by Kiran on October 31, 2014 at 07:17 PM

    The files being received by your JotForm are stored into JotForm servers and Google Drive as a backup. That is the reason your upload space is showing with the files occupied. Unlike resetting the submissions count, the upload space will not reset the space occupied. In order to clear the upload space, you'll need to delete the submissions while keeping the backup in Google Drive.

    Please let us know if you have any questions. We will be happy to help.

    Thank you.