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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a way to process the submission (ie.

    Asked by raypryor3 on October 31, 2014 at 07:45 PM

    Is there a way to process the submission (ie. send emails, add to Submissions page) IMMEDIATELY and NOT wait until Jotform receives a notification from the payment gateway?

    PayPal is taking a while for it to process, and I'd like to know when someone submits the form immediately.

    I do appreciate the "Pending Payments" feature, but it would be great to know immediately when someone completes the form. I can follow up on the payment later.

    Thanks so much in advance!

    - Ray

    This is a re-post of a comment on PayPal Forms

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    JotForm Support

    Answered by ashwin_d on November 01, 2014 at 01:09 AM

    Hello Ray,

    Please be noted that as soon as the submit button is clicked, the data is captured. But notification (IPN) from the payment gateway is necessary to know if the payment was successful.

    Anyway, I feel there is a way to achieve your requirement. You can configure your payment question to send notification email alert for pending payment as well.  That means in either case if the payment received successfully or not, you will receive an notification email. The following guide should help you:  http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail 

    Please be noted that if the payment was not successfully, the submission will always be marked as Pending payment.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by raypryor3 on November 01, 2014 at 03:44 AM

    @ashwin_d: Thank you sir! You rock like a hurricane