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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Add purchase quantity to auto responder email

    Asked by missflip1 on October 31, 2014 at 07:48 PM

    Hi.  Im sure this is an easy question but i haven't been able to find a similar thread in the support forum.  I'm trying to add a quantity to an auto responder email.   The payment field name is "purchase tickets".  I'm able to add the purchase tickets option to the email but it's not listing the quantity information.  

    Sorry if this has been answered already, i just couldn't find anything on the topic.




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    JotForm Support

    Answered by ashwin_d on November 01, 2014 at 01:39 AM

    Hello missflip1,

    Unfortunately, it is not possible to extract the product quantity from the payment question and displayed in the autoresponder emails.

    You may like to take a look at the following guide on the options available to separate the product details :  http://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts 

    Since you have only one product in your payment question, there is one possibility to achieve your requirement. You can add normal checkbox question and dropdown question in your form for product listing. You can then add the "Form Calculation" widget to calculate the price and then pass it on to the PayPal payment question. The following guide should help you:  http://www.jotform.com/help/275-How-to-pass-a-calculation-to-a-payment-field 

    Do get back to us if the workaround suits your requirement and we will create a demo form for you.

    Thank you!