- swindellsAsked on November 01, 2014 at 06:16 AM
Hello, I've got a fully customised order form and it used to be that when people sent off the order form they would receive a confirmation email but now that function has stopped. Is there a way to set it up again?
- JotForm SupportjonathanAnswered on November 01, 2014 at 07:22 AM
Were you perhaps looking for the Autoresponder E-mail?
Please check this user guide https://www.jotform.com/help/26-Creating-a-Form-Autoresponder
You can use the Autoresponder email as the confirmation email. You can add this in your form email using the Add New Email button in E-mail Alerts.
Hope this help. Please tell us if you need further assistance.
- swindellsAnswered on November 01, 2014 at 07:43 AM
I tried that out, thank you. I set up auto responder with email alerts and have done a test but its not working properly. Its not sending out a confirmation email with the order.
I receive 2 emails to let me know i've received an order (should just be one, any idea why I always get 2 emails?) but the customer isn't getting anything. Please let me know if that makes sense.
- raulAnswered on November 01, 2014 at 11:21 AM
Upon checking your form, I noticed that your autoresponder does not have the Recipient E-mail configured.
You need to select the Email field of your form on the drop-down to make the autoresponder work.
Please let us know if this helps.
- swindellsAnswered on November 01, 2014 at 02:56 PM
Hi, i've changes it and it still doesn't work.
Have done a couple of test runs. Do you think because its a completely customised form that I have to change those settings away from the form itself in the code somewhere? Is Welvyn able to help with this?
- JotForm SupportjonathanAnswered on November 01, 2014 at 06:06 PM
You were using the full source code embed in your website. For this reason, every time you do modification on the form in the form builder you will need to re-embed the source code again for the changes to take effect.
Unlike if you will use the short embed code like the script embed, the changes/modification done on the form in the form builder will immediately take effect on the embedded form.
Example, use the form URL http://www.jotformeu.com/form/41884639085366 , if you test submit the form, you should be able to received the auto email.
I made the test submission and I was able to received the autoresponder email.
You will need to re-embed again the form using its source code if you want the updated version to reflect in your website.
Hope this help. Inform us if you need further assistance.
- swindellsAnswered on November 02, 2014 at 07:04 AM
I have been using a different method that Welvyn set up where I embed a web address html into my iWeb website then upload the code to FTP server: http://www.sophieswindells.co.uk/Sophie_Swindells/editcode.html
That means I can't re-embed the form source code on the jot form site as that source code will be very different from the code i'm now using. I find it all a bit confusing and am not sure how making changes to the jot form form itself can make changes on my actual website?
Many thanks for your help
- JotForm SupportjonathanAnswered on November 02, 2014 at 07:57 AM
I test submitted again the form in your website and I was now able to received the autoresponder email.
It seems the assignment of the E-mail field into the Recipient E-mail box of the Autoresponder Email did the trick. I initially noticed that it was still not assigned to the E-mail field, so I updated it and saved the autoresponder.
Can you please check again on your end.
Please inform us if still not resolved.
- swindellsAnswered on November 02, 2014 at 08:44 AM
Thanks for testing it. Pleased it worked this time. Thanks for your help with this.
- JotForm Supportashwin_dAnswered on November 02, 2014 at 09:25 AM
On behalf of my colleague, you are welcome.
Do get back to us if you have any questions.