I cannot edit my forms using internet mobile connection

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    Asked on November 01, 2014 at 03:41 PM

    Dear staff,
    first of all, I love jotform... thank for your work. :-)
    Now I'm a little frustrated because from three days I’m not able to edit my forms.
    The problem is my connection with internet key.
    If I use adsl line, all works well.
    If I use my internet key (with different IP at every access), clicking "edit", website doesn't load the form.
    This is a big problem for me since I'm often in places without cable connection.
    Is there a fix to this issue?

  • Profile Image
    Answered on November 01, 2014 at 07:05 PM


    If I understand the issue correctly, it seems that your internet mobile connection is lagging in terms of connection speed. This can be a factor why you could not properly use the form builder.

    Can you please check also if you were able to view your My Forms page when logged in to the account at http://www.jotform.com/login

    Please update us if issue is still not resolve.





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    Answered on November 03, 2014 at 06:33 AM

    Thanks Jonathan for your reply.
    Problem persist.
    It's not a speed issue because i can load many heaviest sites.
    I can log in in http://www.jotform.com/login but then I'm not able to edit my forms...

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    Answered on November 03, 2014 at 08:34 AM


    What do you mean by not able to edit your forms? You links to editing the form does not work? Are you having error messages? Or when the form editor is opened you get a blank screen?

    I'm not sure if this would help, but are you using a VPN, proxy software, or any kind to use a different IP when logging in to JotForm? This might be causing the problem.

    Can you try tinkering the settings here if you are using a Windows 7 OS machine.


    You can try enable the checkbox "Automatically Detect Settings".

    Or you can also try using different web browsers, we usually recommend Google Chrome or Mozilla Firefox.

    Also, please try clearing your web browser's cache, this might also help.

    Let us know if the problem persists.

    Thank you.

  • Profile Image
    Answered on November 03, 2014 at 02:28 PM

    I spent many hours by testing different browser (firefox, ie, chrome), cleaning cache, changing DNS to internet settings... but no success.
    I don't know anymore where beat my head :-)
    Now I've many difficult also to load in http://www.jotform.com/login
    when i can, after a long loading, the form editor is blank, as attached.
    I suppose is a problem about my ISP... but i can't have assistance from them.

  • Profile Image
    Answered on November 03, 2014 at 02:43 PM

    We apologize for any inconvenience this had caused you.

    But for the last time, can you please try this link instead


    Make sure you are logged in to your account then click on the link.

    Then, try editing your form.  Check if you are now able to view it.

    We will wait for your update.



  • Profile Image
    Answered on November 03, 2014 at 03:37 PM


    Thanks a lot Jonathan! It works.
    I had found that link on forum before writing my post... I had tested and it didn't work... but now it works! ...I see again my forms!  Probably i tested it while I wasn't logged. I hope the fix will continue to run in the future.
    Thanks again.

  • Profile Image
    Answered on November 03, 2014 at 04:45 PM

    We are glad to know all is good now.

    Contact us again anytime for any assistance you need.