What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Form Quiz calculation is returning a zero value for the total score even when there are correct answers entered in the formAsked by donnelly on November 01, 2014 at 11:33 PM
We are STILL receiving form submissions with calculation value 0
Need this fixed asap
The last form submitted by Victor Jacinto at
www.donnellycampus.com/librarysquarequiz came back as 0% which is an error
I can't replicate this to the cloned version of your form. Here are screenshot of the results:
But please try checking the option to "Ignore Hidden Fields" in the Results calculation:
I hope this works. If not, please update us here.
I've selected ignore hidden fields on all the forms and yet we are STILL having the same issue
I've attached a screenshot of the most recent submission from:
This is affecting all of our forms. Can you please fix ASAP.
Your screenshot shows zero on answers so it's possible that you have selected all zeros? If not , I would recommend re-embedding your form using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. I suspect the default embed script is not properly working to your end. I hope iFrame works, if not, please update us here.
I have updated all of the forms to the iFrame code and its still an issue
The form at www.donnellycampus.com/blackbirdquiz - calculation not working
I've cloned your JotForm and checked with each entry to verify the score. I was able to get 98% with all correct answers.
Could you let us know the incorrect options were provided in the screenshot so that we can further investigate an issue?
I'm not really sure what you're asking, if you go to www.donnellycampus.com/blackbirdquiz and fill out the form you will get a calculation value of 0
No one is answering this question for us, very frustrating. We are paying for this service and it is not working.
JotForm Support Manager
I made a test using the direct link of the form, and I get the score, as explained above.
However, I noticed in the source code of the webpage http://www.donnellycampus.com/librarysquarequiz/, that it's lacking of a DOCTYPE declaration, please place the following one on top of the html tag<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">