- donnellyAsked on November 01, 2014 at 11:33 PM
We are STILL receiving form submissions with calculation value 0
Need this fixed asap
The last form submitted by Victor Jacinto at
www.donnellycampus.com/librarysquarequiz came back as 0% which is an error
- JotForm SupportWelvinAnswered on November 02, 2014 at 01:32 AM
I can't replicate this to the cloned version of your form. Here are screenshot of the results:
But please try checking the option to "Ignore Hidden Fields" in the Results calculation:
I hope this works. If not, please update us here.
- AdamAnswered on November 03, 2014 at 02:24 PM
I've selected ignore hidden fields on all the forms and yet we are STILL having the same issue
I've attached a screenshot of the most recent submission from:
This is affecting all of our forms. Can you please fix ASAP.
- JotForm SupportWelvinAnswered on November 03, 2014 at 02:43 PM
Your screenshot shows zero on answers so it's possible that you have selected all zeros? If not , I would recommend re-embedding your form using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. I suspect the default embed script is not properly working to your end. I hope iFrame works, if not, please update us here.
- AdamAnswered on November 03, 2014 at 04:03 PM
I have updated all of the forms to the iFrame code and its still an issue
- AdamAnswered on November 03, 2014 at 05:38 PM
The form at www.donnellycampus.com/blackbirdquiz - calculation not working
- JotForm SupportKiranAnswered on November 03, 2014 at 06:04 PM
I've cloned your JotForm and checked with each entry to verify the score. I was able to get 98% with all correct answers.
Could you let us know the incorrect options were provided in the screenshot so that we can further investigate an issue?
- AdamAnswered on November 03, 2014 at 06:19 PM
I'm not really sure what you're asking, if you go to www.donnellycampus.com/blackbirdquiz and fill out the form you will get a calculation value of 0
No one is answering this question for us, very frustrating. We are paying for this service and it is not working.
- JotForm Support ManagerJeanetteAnswered on November 03, 2014 at 08:50 PM
I made a test using the direct link of the form, and I get the score, as explained above.
However, I noticed in the source code of the webpage http://www.donnellycampus.com/librarysquarequiz/, that it's lacking of a DOCTYPE declaration, please place the following one on top of the html tag<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">