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    Form Quiz calculation is returning a zero value for the total score even when there are correct answers entered in the form

    Asked by donnelly on November 01, 2014 at 11:33 PM

    We are STILL receiving form submissions with calculation value 0

    Need this fixed asap

    The last form submitted by Victor Jacinto at 

    www.donnellycampus.com/librarysquarequiz came back as 0% which is an error

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    JotForm Support

    Answered by Welvin on November 02, 2014 at 01:32 AM

    Hi,

    I can't replicate this to the cloned version of your form. Here are screenshot of the results:

    But please try checking the option to "Ignore Hidden Fields" in the Results calculation:

    I hope this works. If not, please update us here.

    Thank you!

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    Answered by Adam on November 03, 2014 at 02:24 PM

    I've selected ignore hidden fields on all the forms and yet we are STILL having the same issue

    I've attached a screenshot of the most recent submission from:

    www.donnellycampus.com/lamplighterquiz

    This is affecting all of our forms. Can you please fix ASAP.

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    JotForm Support

    Answered by Welvin on November 03, 2014 at 02:43 PM

    Hi Adam,

    Your screenshot shows zero on answers so it's possible that you have selected all zeros? If not , I would recommend re-embedding your form using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. I suspect the default embed script is not properly working to your end. I hope iFrame works, if not, please update us here.

    Thank you!

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    Answered by Adam on November 03, 2014 at 04:03 PM

    I have updated all of the forms to the iFrame code and its still an issue

    Screenshot attached.

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    Answered by Adam on November 03, 2014 at 05:38 PM

    The form at www.donnellycampus.com/blackbirdquiz - calculation not working

    Screenshot attached

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    JotForm Support

    Answered by Kiran on November 03, 2014 at 06:04 PM

    I've cloned your JotForm and checked with each entry to verify the score. I was able to get 98% with all correct answers. 

    Could you let us know the incorrect options were provided in the screenshot so that we can further investigate an issue?

     

    Thank you!!

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    Answered by Adam on November 03, 2014 at 06:19 PM

    I'm not really sure what you're asking, if you go to www.donnellycampus.com/blackbirdquiz and fill out the form you will get a calculation value of 0

    See attached.

    No one is answering this question for us, very frustrating. We are paying for this service and it is not working.

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    JotForm Support Manager

    Answered by Jeanette on November 03, 2014 at 08:50 PM

    I made a test using the direct link of the form, and I get the score, as explained above.

    However, I noticed in the source code of the webpage http://www.donnellycampus.com/librarysquarequiz/,  that it's lacking of a DOCTYPE declaration, please place the following one on top of the html tag

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">