What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Blocked - Phishing

    Asked by Scott  on November 02, 2014 at 06:18 PM

    Hi JotForm,

    A client I have been working with has had her account blocked as suspected of phishing.  Can this be looked at asap to see why this has happened?

    She currently has 3 or 4 forms, and needs these to be live online.

    I appreciate your assistance with this

    JotForm assistance 3 and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 02, 2014 at 10:55 PM

    Hello Scott,

    I did check your account with username "scotthyndart" and found it to be already active. Please let us know the account username of your client or the email address used in the JotForm profile and we will take a look why the account was suspended. Alternatively, you can also let us know the form ID or the web page URL where your have embedded the form.

    I did try to search based on your IP address and I found several JotForm account but all of them are active.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by Belinda   on November 03, 2014 at 01:26 AM

    Hi Ashwin - Scott is my designer and it is my account that has had an issue. The user name is gallioz.  Can this please be restored ASAP?

    I have also sent an email and contact request earlier today, but no response as yet.

    Thank you very much,

    Belinda

    Gallivanting Oz

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 03, 2014 at 02:44 AM

    Hello Belinda,

    Upon taking a closer look at your forma, I can confirm that it's not being used for any phishing activities. I have activated your account now.

    I'm sorry for the trouble caused to you.

    Thank you!