What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Blocked - Phishing

    Asked by Scott  on November 02, 2014 at 06:18 PM

    Hi JotForm,

    A client I have been working with has had her account blocked as suspected of phishing.  Can this be looked at asap to see why this has happened?

    She currently has 3 or 4 forms, and needs these to be live online.

    I appreciate your assistance with this

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    JotForm Support

    Answered by ashwin_d on November 02, 2014 at 10:55 PM

    Hello Scott,

    I did check your account with username "scotthyndart" and found it to be already active. Please let us know the account username of your client or the email address used in the JotForm profile and we will take a look why the account was suspended. Alternatively, you can also let us know the form ID or the web page URL where your have embedded the form.

    I did try to search based on your IP address and I found several JotForm account but all of them are active.

    We will wait for your response.

    Thank you!

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    Answered by Belinda   on November 03, 2014 at 01:26 AM

    Hi Ashwin - Scott is my designer and it is my account that has had an issue. The user name is gallioz.  Can this please be restored ASAP?

    I have also sent an email and contact request earlier today, but no response as yet.

    Thank you very much,

    Belinda

    Gallivanting Oz

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    JotForm Support

    Answered by ashwin_d on November 03, 2014 at 02:44 AM

    Hello Belinda,

    Upon taking a closer look at your forma, I can confirm that it's not being used for any phishing activities. I have activated your account now.

    I'm sorry for the trouble caused to you.

    Thank you!

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    Answered by Joseph  on May 01, 2017 at 11:20 AM

    Hello Ashwin_d,

    Username: windowwizard

    I have also recently been blocked for suspected "Phishing" can this be looked at asap I have multipe forms that my company uses for membership registration and even a marketing opt out for we send to customers.

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    JotForm Support

    Answered by BDAVID on May 01, 2017 at 12:45 PM

    I just checked your account windowwizard, and it is already activated. Please let us know if you need more help.

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    Answered by DLCng on May 01, 2017 at 01:00 PM

    Hello Admin,

    Username: DLCng

    I have a project in Beta version and this uses jotform to power it's web application. I am a free user and will be upgrading my account. I have four active forms: all forms are currently disabled. Kindly assist in looking at what the problem might be.

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    JotForm Support

    Answered by BDAVID on May 01, 2017 at 01:22 PM

    @DLCng, your concern will be addressed on the following thread: https://www.jotform.com/answers/1132989