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Account Blocked - PhishingAsked by Scott on November 02, 2014 at 06:18 PM
A client I have been working with has had her account blocked as suspected of phishing. Can this be looked at asap to see why this has happened?
She currently has 3 or 4 forms, and needs these to be live online.
I appreciate your assistance with this
I did check your account with username "scotthyndart" and found it to be already active. Please let us know the account username of your client or the email address used in the JotForm profile and we will take a look why the account was suspended. Alternatively, you can also let us know the form ID or the web page URL where your have embedded the form.
I did try to search based on your IP address and I found several JotForm account but all of them are active.
We will wait for your response.
Hi Ashwin - Scott is my designer and it is my account that has had an issue. The user name is gallioz. Can this please be restored ASAP?
I have also sent an email and contact request earlier today, but no response as yet.
Thank you very much,
Upon taking a closer look at your forma, I can confirm that it's not being used for any phishing activities. I have activated your account now.
I'm sorry for the trouble caused to you.