Please add a remove credit card button on the billing page

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    Alexandra Iordache
    Asked on November 03, 2022 at 09:19 PM

    Please add a button so people can completely remove their credit card info if they don't have active plans.

    This is a re-post of a comment on How To Change Billing Credit Card

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    Answered on November 04, 2022 at 12:15 AM

    Hello Alexandra,

    Thanks for reaching out to Jotform Support. Just to clarify, do you mean adding a remove credit card button option on the page shown in the screenshot below:


    If not, could you please give us an example in a screenshot so we can understand the requirement and respond accordingly?

    Once we hear back from you, we'll be able to help you with this.

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    Answered on November 11, 2022 at 05:54 AM

    Hi Rene,

    Yes, as shown in your example picture attached, it would be good to have a button to remove the credit card details next to the "change credit card" button. This is because me and probably many others, use a company credit card for the Jotform plans, and once reverted to a free plan, I don't want my card details to be saved in the system anymore or show as a saved card.

    With many thanks,


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    Answered on November 11, 2022 at 06:16 AM

    Hi Alex,

    We can remove your credit card details for you. But I agree that it would be better if there's a "Remove credit card" button on the Billing page once a user downgrades back to a free account. I've gone ahead and escalated this as a feature request to our developers to see if this option could be implemented in the future. When or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.