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    Received the PayPal payment but submission was not received.

    Asked by savvhhq on November 02, 2014 at 11:54 PM

    Hi there

    I have created a form that has been successfully used and received to us 3 times, each of those only required to send content and no payment

    This 4th time there was a paypal payment made.

    Paypal notice successfully came through, but no jot form at all was received??



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    JotForm Support

    Answered by ashwin_d on November 03, 2014 at 03:50 AM

    Hello savvhhq,

    If I understand your question correctly, you mean to say that you received the PayPal payment but the submission was not received.

    I would suggest you to please check your PayPal account's IPN settings and see if it is enabled. Once the user completes the payment, IPN needs to be enabled to mark the submissions as complete. If the IPN is disabled, the submission will be marked as "Incomplete Payments"

    I did check your form's submission page and it seems you have manually completed the payments. Please enable the IPN of your PayPal account and the following guide should help you :  http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by savvhhq on November 03, 2014 at 04:11 AM
    Thankyou, we had the IPN on, but messages were disabled. Regards Sharyn
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    JotForm Support

    Answered by ashwin_d on November 03, 2014 at 05:16 AM

    Hello savvhhq,

    You are welcome. 

    I would suggest you to test it again and see if you are receiving the payment submissions correctly.

    Do get back to us if the issue persists.

    Thank you!