What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform has crashed a couple of time???

    Asked by Sophie on September 21, 2011 at 08:07 AM


    A Question we please need your help with;

    our work jotfrom system sometimes crashes, we then loose all our work on there from the day and get this message prompt (below), why does it happen, mean and how do we fix this???


    I look forward to your response.

    Kind regards 


    500 Internal Server Error



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    JotForm Founder

    Answered by aytekin on September 21, 2011 at 09:03 AM

    We have been making some changes on our servers this week. That might be causing this. You should probably use "Clone" feature to save your forms while you work on that so that you do not lose your work.

    You can clone a form by right clicking on it on My Forms page and then selecting Clone Form