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  • Profile Image

    Form fields not sending through to email

    Asked by slider17 on November 03, 2014 at 08:45 AM



    It seems that on my current jotform some of the fields i am entering data into are not being sent to the dispatched email address i have set up.

    Example, if u go to my site form, click on 'Cleaning Services', fill the entire form up, both Step 1 and 2, and then submit the form, u get an email that is shown in the screenshot link below.



    As u can see its missing a lot of expected answers.  More importantly the questions showing up on the email are INCORRECT! I have set up a condition for each radio button that is pressed, for the cleaning example it is not displaying the correct questions and answers.


    Please let me know how to fix this.





    EDIT;  Ok i think i know what the issue is here.  It seems what ever is setup up in the email alert settings page is what the email will be comprised of.

    Now the question is how to create a separate email for each radio button option that the user chooses???  Is this even possible???
    Page URL:

    email JotForm site fill alerts email content notifier
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    JotForm Support

    Answered by Welvin on November 03, 2014 at 10:46 AM


    Can you please confirm if the issue is resolved? And yes, you are correct that if you modify the email body, the embedded auto update function in the settings would stop from working causing your changes not to auto populate the body area. You have to make sure to check the settings and make sure that the field tags are correct - if you've made some changes to it. Otherwise, keep the default one.

    For the second question, I will answer it to this thread: http://www.jotform.com/answers/453343. I've moved it so we can keep it as a new question.

    Thank you!

  • Profile Image

    Answered by slider17 on November 04, 2014 at 06:50 AM

    edit: wrong thread

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    JotForm Support

    Answered by Charlie on November 04, 2014 at 08:20 AM


    Are you still having problems with this?

    EDIT;  Ok i think i know what the issue is here.  It seems what ever is setup up in the email alert settings page is what the email will be comprised of.

    Yes, that is correct, for the default email alert or notifier you can make a custom email template and add or remove the fields that you want to share with others. You can find a quick information with the screenshot below.


    I hope this helps. Let us know if you need more assistance on this.

    Thank you.