What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form styling problem

    Asked by markashton on November 03, 2014 at 10:35 AM

    Oh no ... 

    My worst nightmare ... another jotform f*****p

    I'm dealing with a massive company ... one of your forms for data capture.

    This is what it currently looks like ...

    You're going to lose me another Client if you don't get this sorted NOW ... and I mean NOW

     

    JotForm uploads height
  • Profile Image

    Answered by markashton on November 03, 2014 at 10:45 AM

    This is what happens everytime I try to edit a form ... a complete CSS disaster.

     

  • Profile Image

    Answered by markashton on November 03, 2014 at 10:53 AM

    The gremlin seems to have settled.

    Sorry for the emotional rage ... the worst timing ever for me that was.

    I shall post back if I have any other problems.

    Thanks Mark

  • Profile Image

    Answered by Carina on November 03, 2014 at 11:50 AM

    When reporting difficulties please provide the form's url so we can be more efficient in our approach. 

    Is it the form 41342**8000946? I cleared the forms' cache and it looks normal now:

    Are you still experiencing the same difficulties? 

    In the future you can try clearing your forms cache by going to account > settings:

    Let us know if we can assist you further.

  • Profile Image

    Answered by markashton on November 03, 2014 at 12:07 PM

    Hi Carina,

    That's very useful to know about the cache. Many Thanks

    The form url is correct .... but would you be kind enough to remove the form url reference please. I'd be most grateful. Or at least remove a few of the numbers.

    Please advise when done ;-)

    This is what I am dealing with in terms of its performance ... emails from my client like this ... this is why I am angry ... makes me look incompetent ...

     

  • Profile Image

    Answered by Ben on November 03, 2014 at 12:36 PM

    Hi Mark,

    My colleague has starred out some of the numbers out from her response as per your request.

    Now in regards to the email. Please try removing it and then creating a new one.

    To avoid your clients getting a bad email do try sending it to yourself first to confirm that it is working.

    This should remove the issue, but in case it does not do let us know.

    Best Regards,
    Ben

  • Profile Image

    Answered by markashton on November 03, 2014 at 12:46 PM

    Hi Ben,

    I think you're missing my point. This is an email sent by my client to me saying that one of their staff is having issues with this jotform. The person took a screenshot and sent it to their boss ... 

    The boss sent it to me ... saying "can you check this?" 

    This doesn't make me look good ... that's my point ... and makes me have to contact you ... and deal with them ... and waste my valuable time ... so that I ... as a self-employed person make no money this afternoon because I am dealing with this issue ... a jotform issue.

    So, instead of selling and making money ... i'm firefighting.

    Respectfully mean't, what you have said in the previous thread appears to be non-sensical.

    In a nutshell ... I am showing you an email that my client has sent to me ... they are now aware that the form has not been working and I am on the defensive with them.

    Many Thanks

    Regards Mark

     

  • Profile Image

    Answered by raul on November 03, 2014 at 02:11 PM

    Hello Mark,

    Upon checking the form, I was able to see it correctly on my browser (Chrome).

    I also checked with Internet Explorer since I see from your screenshot that your client is using this browser and the form rendered correctly too.

    We apologize for the inconvenience caused.
    Please let us know if you need us to run more tests to assure that this issue is no longer present.

    Thanks.

  • Profile Image

    Answered by markashton on November 03, 2014 at 03:37 PM

    many Thnaks for your kind effort.

    Appreciate it.

    Regards mark

  • Profile Image

    Answered by raul on November 03, 2014 at 04:45 PM

    On behalf of my colleagues and myself, you're welcome.
    Please let us know if we can be of further assistance.

    Best Regards.