What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change the personalized thank you "from" email address from undefined to another email?

    Asked by TerriA on November 03, 2014 at 12:12 PM

    FROM: undefined <noreply@jotform.com>


    Our email account was set up under an employee who no longer works here. How do we change the email and the user name to a current employee?

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    Answered by raul on November 03, 2014 at 01:17 PM


    If I understand correctly, you want to use your own custom sender email address for your notifications and autoresponders. Is that correct?

    If so, please refer to this guide: http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Please let us know if you have further questions.
    Thank you.