How do I change the personalized thank you "from" email address from undefined to another email?

  • TerriA
    Asked on November 3, 2014 at 12:12 PM

    FROM: undefined <noreply@jotform.com>

     

    Our email account was set up under an employee who no longer works here. How do we change the email and the user name to a current employee?

  • raul
    Replied on November 3, 2014 at 1:17 PM

    Hello,

    If I understand correctly, you want to use your own custom sender email address for your notifications and autoresponders. Is that correct?

    If so, please refer to this guide: http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Please let us know if you have further questions.
    Thank you.