What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has my department had difficulty opening your web page and downloading our completed forms to your site over the past week?

    Asked by Marc McCauslin on September 21, 2011 at 09:48 AM

    We complete numerous forms every day and submit them for tracking to Jotform.  Many times over the past week the data has not been accepted.  When I have tried to log on to our account, Trainingunit@glendaleaz.com, your page has not opened and when it has the site has jumped from page to page and logged off by itself.  Where does the issue lie and how can it be rectified so that our employees do not miss opportunities?

    Thank you for your time and attention.  If needed, you can call me at 623-772-7111.



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    JotForm Support

    Answered by mliz on September 21, 2011 at 11:13 AM

    Hi Marc,

    After the ddos attack we had to change the ip address of our dns.
    Since then we have been making changes on the servers over the
    week to restore all functionalities back to normal. Because of this
    there were problems with accessing the jotform website and forms.

    Everything is working fine now.
    Apologies for the inconvenience this may have caused.