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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Some of the form data is not being received in email

    Asked by coastsideservices on November 03, 2014 at 04:42 PM

    This form is not emailing all the data collected.

    the form field for serial is not received via email, even though the data is viewable at jotform under the view submissions section. the field is mandatory as are most of the fields in this form.

    I recently added to collect images from the form, but those images are not in email either (if they should be)

    I also have a question regarding image size... what is the max allowable limit per image and if someone submits multiple images that are large does it affect my account threshold?

    Page URL:
    http://www.jotform.co/coastsideservices/MasterSpa

    Screenshot
    form data email Submissions JotForm size image size
  • Profile Image
    JotForm Support

    Answered by david on November 03, 2014 at 05:48 PM

    Hi,

    I checked your forms' email notification and it appear you may have changed the Serial# field without updating the notification.  The current ID your notification shows is {spaSerial7}.  However when I add the field to your notification using the form fields on the right, it add {spaSerial} as the field ID.

    Removing {spaSerial7} and replacing it with the correct field ID by clicking the field in the column on the right, allowed for the serial number field data to be passed:

    I have moved your questions regarding the images to another thread so that we can address them separately.  We will address your other questions in this thread here:

    http://www.jotform.com/answers/453632

    If you have any other trouble getting the serial number to show in your email, let us know in this thread and we will be happy to see what else we can do.