What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submission: How to know what box has been checkmarked by the client.

    Asked by Sunny88 on November 03, 2014 at 06:27 PM


    I checked my submissions to see what questions had been check marked by a client however even though the form details and layout was all good, I was unable to tell what box they had selected.

    The submission form title is if you'd like to check " Form hasn't been check marked"




  • Profile Image

    Answered by gori-mathew on November 03, 2014 at 09:07 PM

    Hi Greg,

    Thank you for contacting us.

    I have tested your jotform "*** Form Hasn't Been Checked Marked"and I am not able to replicate the issue you are experiencing .The problem is you have not made the field required .

    Follow the following steps to make a field require

    Click the field and click "Required" in the toolbar.

    Hope this helps. Thanks!


  • Profile Image

    Answered by Sunny88 on November 03, 2014 at 09:21 PM
    Thanks for your reply,
    I have now turned on the required field ,however after checking submissions and my email, still there is no check mark shown to indicate which one has been selected.
  • Profile Image

    Answered by gori-mathew on November 03, 2014 at 09:51 PM

    I have tested your form as shown in the screenshot below and I still can not replicate the issues

    I suggest you try clearing your browser cache and try again follow the following guide on how to clear your browser cache


    I hope this helps!