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    Email Alert - Recipient Email Issue

    Asked by tamandesarelau on November 03, 2014 at 09:15 PM


    We created a test form and we setup up the email alert for it.

    The original recipient email is eg. abc@gmail.com. We tried to change it to efg@gmail.com.

    It was fined.


    1) However when we perform a test email, it did not use efg@gmail.com.

    It uses abc@gmail.com instead which we don't want too.

    How do we resolved it so that it can send to efg@gmail.com


    2) How do we add more than 1 email address as email recipient?

    Page URL:

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    Answered by gori-mathew on November 04, 2014 at 04:37 AM

    Thank you for contacting us!

    For your first question I suggest you take a look at the following guide on how to set up email notification:


    For your second question on how  to add more than one email address as email recipient I suggest you take a look at the following guide on how to send notification to multiple recipients:


    Also take a look at this guide to prevent email bouncing related issues


    I hope the above information helps you solve your problem.