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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Alert - Recipient Email Issue

    Asked by tamandesarelau on November 03, 2014 at 09:15 PM

    Hi,

    We created a test form and we setup up the email alert for it.

    The original recipient email is eg. abc@gmail.com. We tried to change it to efg@gmail.com.

    It was fined.

     

    1) However when we perform a test email, it did not use efg@gmail.com.

    It uses abc@gmail.com instead which we don't want too.

    How do we resolved it so that it can send to efg@gmail.com

     

    2) How do we add more than 1 email address as email recipient?

    Page URL:
    http://www.jotform.com//?formID=43061614444448

    recipient recipient email email test form resolved
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    Answered by gori-mathew on November 04, 2014 at 04:37 AM

    Thank you for contacting us!

    For your first question I suggest you take a look at the following guide on how to set up email notification:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    For your second question on how  to add more than one email address as email recipient I suggest you take a look at the following guide on how to send notification to multiple recipients:

    http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    Also take a look at this guide to prevent email bouncing related issues

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    I hope the above information helps you solve your problem.

    Thanks!