- cairoconfessionsAsked on November 04, 2014 at 06:21 AM
It tells me I received 6 submissions and I know that for sure because I verify it with a google doc that has to be filled first, but when I try to see the results I find only 4! so 2 are now missing for some reason. Can I please get help on this? thank you
- JotForm SupportjonathanAnswered on November 04, 2014 at 08:06 AM
The missing 2 submissions where not available in the Submission View grid because the were empty submissions. Please take note that you only have 1 input field in your jotform http://www.myjotform.com/form/42353697485568 which was an Upload field.
The 2 submissions was just submitted without any uploaded file. Since the only data is the upload, and those 2 were blank, they were no longer visible in the submission view.
I made a test submission without uploading anything, and as expected, I cannot view my empty test submission in the submission view of your jotform
I suggest you at least add another info or field in the form..or at least make the Upload field a *Required field -- this way the form cannot be submitted without any data or empty.
Hope this help. Inform us if you need further assistance.
- cairoconfessionsAnswered on November 04, 2014 at 12:31 PM
Will definitely do that, thank you so much
- BenAnswered on November 04, 2014 at 01:08 PM
Great. Do let us know if you have any further questions along the way.
- cairoconfessionsAnswered on November 06, 2014 at 01:39 PM
Hey, I did as u told me, made the upload a required field so that the form can not be posted till a file is uploaded, so I get a submission and still no file...I don't understand why or how
- KadeJMAnswered on November 06, 2014 at 03:23 PM
I checked into your problem more and the only last submissions that are shown for your form are on 11/4 both of which do have an image uploaded for each of them.
You had tested it on this jotform here http://www.myjotform.com/form/42353697485568 in your account correct?
Unless you had tested it earlier today then deleted them when you saw the empty ones maybe?