What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can you please tell us the link to the jotform that you are looking to collect payments over?
We can than take a look at it and see if your jotform is correctly set up for accepting payments.
I do see that you are on the Premium account so you can receive up to 1000 of payments over the month so you are covered from that side.