- gsobeautifulAsked on November 04, 2014 at 08:23 AM
We have a product order form that when customers click on the page, the majority of the form disappears. This is also happening when I click on the page. The only thing visible is the header. This week is to be our busiest week to receive orders as a discount deadline is approaching. If our customers cannot see the form, they cannot order. As suggested by JotForm support, the form is embedded using iFrame. Please help!
- BenAnswered on November 04, 2014 at 08:51 AM
I went to your website and tried clicking on the jotform and around it, but was not able to reproduce the issue.
Can you please tell us the steps that you make to see that happening and the browser that you use while doing that and we will follow that to see what exactly happens.
- gsobeautifulAnswered on November 04, 2014 at 09:01 AMI'm using the latest version of Explorer. Try going to the home page ,
then click on either the
wreath and bow photo, or on "Holiday Greenery Festival on Sunday, November
23!", or on "Learn More" on the right of the page. Thanks!
- JotForm SupportJanAnswered on November 04, 2014 at 09:43 AM
I can see you that you used the iFrame method in embedding the form to your website.
<iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotformpro.com/form/41667029180960" frameborder="0" style="width: 100%; height: 1900px; border: none;" scrolling="no"></iframe>
Can you try changing the height to 1900px. Please get back to us if issue still happening.
- gsobeautifulAnswered on November 04, 2014 at 10:11 AMThanks! I have changed the height to 1900px. However, the issue is still
occurring. I have to refresh the page several times in order to get the
form to appear.
- BenAnswered on November 04, 2014 at 10:31 AM
I am looking at the page with IE and I think that I know what is causing it to fail. You are in compatibility mode. Unfortunately IE is a very bad browser for many things and on top of that it is trying to work in the 'compatibility' mode because of the 'other browsers issues'.
Now this is automated and most you can get is to refresh and it works.
Now based on what I saw it is going into this mode because you are opening a page over HTTP and calling jotform over HTTPS which seems to be confusing it causing it to block some scripts from our servers to load properly.
Because of this your jotform seems to be only an inch high and opens after clicking on it.
Please try using this code to see if it works:
<iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="http://form.jotformpro.com/form/41667029180960" frameborder="0" style="width: 100%; height: 1900px; border: none;" scrolling="no"></iframe>
Hopefully this will help with the issue, do let us know how it goes.
- gsobeautifulAnswered on November 04, 2014 at 10:44 AM
I used the code above. The issue is still happening, and I still have to refresh the page several times. I have the same problem using both Chrome and Firefox.
Thank you for your help! Any other suggestions?
- BenAnswered on November 04, 2014 at 10:58 AM
I took a look at this now with Firefox and Chrome and IE and it only seems to be an issue with IE for me showing me: "Internet Explorer cannot display the webpage", which is removed after refresh.
Are you using older versions of browsers by any chance?
Also since you say that you have this issue with all browsers can you please tell us if this was always like that or just started happening and if it just started did you install any program that might be causing this. For example anti-popup programs/addons and similar?
- gsobeautifulAnswered on November 04, 2014 at 11:44 AM
Thanks, Ben! This issue only began with this particular form and using iFrame to embed. We were having other issues with the form, however, before embedding using iFrame; i.e., forms being submitted without required fields completed, etc. I believe I have the latest version of IE, and will check versions of Chrome and Firefox. To my knowledge, no programs have been installed which would interfere. I say "to my knowledge" because we are part of a large network and receive periodic updates.
- BenAnswered on November 04, 2014 at 12:14 PM
OK, I understand, thank you for the info.
Now in regards to this I will open a thread to our developers since I am not able to reproduce it in other browsers, but can in IE and you say that you can in each of them.
Based on what you said you will need to continue using iframe method, but we will see what our developers could say in regards to this.
They will update you through this thread as soon as there are any updates.