Zip code error in PayPal Pro payment question.

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    arzacanada
    Asked on November 04, 2014 at 10:40 AM

    I havae had several people who have attempted to fill out a form that we have on our web page.  They get a message saying that information is missing even though all parts of the form have been completed, more specifically the Postal/Zip Code

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    ashwin_d
    Answered on November 04, 2014 at 11:47 AM

    Hello arzacanada,

    I did check your form and I am unable to replicate the issue.

    Do you mean to say that when you select credit card payment then you get the zip code error. Can you please let us know which zip code you are trying to use? Please share a screen shot of the issue and we will take a look. The following guide should help you in uploading image in forum post:  https://www.jotform.com/answers/277033 

    I would also suggest you to set your PayPal pro payment question to "Sandbox" mode so that we can test your form with test credit card numbers. Please check the screenshot below:

    We will wait for your response.

    Thank you!