What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "502 Bad Gateway" Error on Scrollable Terms Widget

    Asked by RescueOneSPFD on November 04, 2014 at 01:32 PM

    Hello -

     

    Lately any form on  my website that is using the scrollable terms widget is showing a "502 Bad Gateway" error which is subsequently not allowing the forms to be submitted and not displaying the terms.  This is happening across devices and for every user of the website.  Zero changes have been made to the forms recently so how can we resolve this?

    Page URL:
    http://www.rescueonespringfield.com/become-a-foster/

    terms widget hello and devices
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 04, 2014 at 02:40 PM

    We are very sorry to hear you are having this problem. Our developers are very aware of it and are working on finding a solution.

    The issue is caused because of the length of the "Content" you have added in your widget.

    Please try to reduce the number of words added to it and that should give a temporary solution to this issue.

     

    In the meantime. I've opened a ticket for this case. You should get an update here.