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    my forms stopped notifying me via email

    Asked by Ottewell on November 04, 2014 at 02:40 PM

    I have changed nothing and my forms stopped notifying me via email.


    Customers were saying that they had completed the forms but we received no emails.


    I edited my form and deleted the notifier and then reset it up again and the forms started working again eg notifying me via email.


    My question is why did this happen, I haven't modified my form for months, my email hadn't changed, it just stopped working.  My worry is that if the forms are not reliable, I am going to loose work because I won't know that clients have filled them in

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    JotForm Support Manager

    Answered by Jeanette on November 04, 2014 at 04:23 PM

    There was a temporary glitch which seemed to affect email notifier. And yes, rebuilding the notifier fixes the problem.

    We are not having the issue anymore. But, please do not hesitate to contact us again if the problem comes back in your side.