What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received a paypal notification of a payment but not a form submission notification from jotform

    Asked by missjoyce22 on November 04, 2014 at 03:02 PM

    Paypal notified me that a customer paid however I didnt  receive the form submission from jotform which includes registration information for a clinic that I am having Nov. 21st. I dont know if there should be a return to the form after paypal or what to do. 

    paypal form paypal ipn
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    JotForm Support

    Answered by Mike_T on November 04, 2014 at 04:40 PM

    Thank you for contacting us.

    There are some "incomplete payment" submissions listed on your "3D TRAINING CLINIC REGISTRATION" form. If you received the corresponding payment(s) you can manually complete mentioned submission(s):

    How to View Incomplete Payments

    The reason of the issue might be disabled IPN on your PayPal account. Please take a look at the following guide to find out more information on this:

    Paypal Incomplete Payments FAQ

    If you need any further assistance, please let us know. We will be happy to help.