I received a paypal notification of a payment but not a form submission notification from jotform

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    missjoyce22
    Asked on November 04, 2014 at 03:02 PM

    Paypal notified me that a customer paid however I didnt  receive the form submission from jotform which includes registration information for a clinic that I am having Nov. 21st. I dont know if there should be a return to the form after paypal or what to do. 

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    Mike_T
    Answered on November 04, 2014 at 04:40 PM

    Thank you for contacting us.

    There are some "incomplete payment" submissions listed on your "3D TRAINING CLINIC REGISTRATION" form. If you received the corresponding payment(s) you can manually complete mentioned submission(s):

    How to View Incomplete Payments

    The reason of the issue might be disabled IPN on your PayPal account. Please take a look at the following guide to find out more information on this:

    Paypal Incomplete Payments FAQ

    If you need any further assistance, please let us know. We will be happy to help.