What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are our forms are suddenly 'unavailble'?

    Asked by bpoquette on November 04, 2014 at 05:18 PM

    Our organization uses two different Jotforms and this week neither form is available.  We don't seem to be over our submission limit.   Can you please fix it? 

    One form was created in my free account and lives here  http://www.uumilwaukee.org/room-reservation-form

    The other was created with our paid uumke_ypc account and lives here

    http://www.uumilwaukee.org/form/are-producer-form

    submission limit unavailable form disabled form expiration date
  • Profile Image

    Answered by raul on November 04, 2014 at 07:09 PM

    Hello,

    Upon checking both forms. I found that the first one hosted on: http://www.uumilwaukee.org/room-reservation-form has an expiration date.
    If you want to enable it again you need to set a future expiration date or leave this field blank.

    Same goes for the second form hosted on http://www.uumilwaukee.org/form/are-producer-form:

    If you need further assistance, please let us know.
    Thanks.

  • Profile Image

    Answered by bpoquette on November 05, 2014 at 01:55 PM

    For each form, I've taken off the expiration date and saved the form.  But both forms are still unavailable.  We tried refreshing the page in our browsers and clearing the cache.  Can you see any other problem?  Do we have to re-embed the forms now?  Hoping not because our web person is out until Monday.  Thanks.

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    JotForm Support

    Answered by Mike_T on November 05, 2014 at 03:04 PM

    The forms were automatically disabled on the Expiration Date. You will also need to re-enable the forms from your My Forms page.

    Please give it a try and let us know if you need any further assistance.