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  • Profile Image

    Bug Report: Submission hangs on Firefox, it works correctly in Chrome

    Asked by sunilvyas on November 04, 2014 at 05:24 PM

    After clicking the submit button, it just says "Please wait..." and hangs. Tried in various browsers with the same issue.

    Page URL:
    http://form.jotform.us/form/42754401613145

    Submissions please wait same and
  • Profile Image

    Answered by raul on November 04, 2014 at 07:16 PM

    Hello,

    I did a test submission in your form using Chrome and had no issues.

    Do you have the form embedded in your website? If this is correct, then I suggest that you try to re-embed the form using the iframe code.

    Also you can try to clear your browser's cache.

    Please let us know if this helps.
    Thank you.

  • Profile Image

    Answered by sunilvyas on November 05, 2014 at 10:41 AM

    Hi,
    Thanks for your help. The problem appears to be in Firefox. It just stalls on submit. Then, when one goes back to Chrome, that stops working too.
    The form is not embedded. People are given the direct link.
    Any ideas?
    Thanks! Sunil

  • Profile Image

    Answered by raul on November 05, 2014 at 11:08 AM

    Hello,

    I'm escalating this ticket since I was able to reproduce the issue using Firefox.

    Please allow some time to our developers take a look at this issue and when they have a response you'll be notified here.

    Please let us know if we can be of further assistance.
    Thanks.

  • Profile Image

    Answered by sunilvyas on November 11, 2014 at 04:32 PM

    Has there been any development on this issue? 

  • Profile Image

    Answered by raul on November 11, 2014 at 05:32 PM

    Hello,

    We apologize for the delay on providing a response.
    Our developers are still working on it and as soon as they a response, this thread will be updated.

    We appreciate your patience with this matter.
    Best Regards.

  • Profile Image

    Answered by sunilvyas on November 24, 2014 at 10:41 AM
    Hi,
    I removed the inline video and a lot of the conditional formatting. The form seems to work fine.
    Not sure if that was the cause but it worked.
    Thanks! Sunil
    SUNIL VYAS
    Senior Director, Creative Services
    T: 212.726.5310 ext 305
    30 E. 33rd St.
    New York, NY 10016
    www.kidney.org
    [http://kidneyfoundation.cachefly.net/emailsignature/nkf-logo-email.jpg]
    ...
  • Profile Image

    Answered by raul on November 24, 2014 at 11:21 AM

    Thank you for letting us know.
    We're glad to see that your form is working fine now.

    If you need further assistance, please let us know.
    Best Regards.