What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Bug Report: Submission hangs on Firefox, it works correctly in ChromeAsked by sunilvyas on November 04, 2014 at 05:24 PM
After clicking the submit button, it just says "Please wait..." and hangs. Tried in various browsers with the same issue.
Submissions please wait same and
I did a test submission in your form using Chrome and had no issues.
Do you have the form embedded in your website? If this is correct, then I suggest that you try to re-embed the form using the iframe code.
Also you can try to clear your browser's cache.
Please let us know if this helps.
Thanks for your help. The problem appears to be in Firefox. It just stalls on submit. Then, when one goes back to Chrome, that stops working too.
The form is not embedded. People are given the direct link.
I'm escalating this ticket since I was able to reproduce the issue using Firefox.
Please allow some time to our developers take a look at this issue and when they have a response you'll be notified here.
Please let us know if we can be of further assistance.
Has there been any development on this issue?
We apologize for the delay on providing a response.
Our developers are still working on it and as soon as they a response, this thread will be updated.
We appreciate your patience with this matter.
I removed the inline video and a lot of the conditional formatting. The form seems to work fine.
Not sure if that was the cause but it worked.
Senior Director, Creative Services
T: 212.726.5310 ext 305
30 E. 33rd St.
New York, NY 10016
Thank you for letting us know.
We're glad to see that your form is working fine now.
If you need further assistance, please let us know.