What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a contact for high traffic submissions?

    Asked by janetz on November 04, 2014 at 06:30 PM

    We are using Jotform to host a form that will be live during the Country Music Awards and may have a high traffic spike. Is there a contact from Jotform that I can communicate with prior to and during the launch in case of any traffic spikes?

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    JotForm Support

    Answered by Charlie on November 04, 2014 at 08:04 PM


    First, thank you for using our service.

    Currently, you can contact us by using the following: 1. sending us an email support@jotform.com, 2. opening a new thread in the Forums, 3. Using the contact form here http://support.jotform.com/contact/ . Unfortunately, we do have phone support right now, but we will get back to you and give assistance as immediate as possible. 

    For your concern regarding the high traffic, you can see the status of our uptime here: http://jotformstatus.com/. We host a lot of forms that receives high traffic, and I believe that our servers can handle yours. But if there are any problems or issues that may arise, you can contact us anytime. 

    Best Regards.