What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account suspended. Please fix my form.

    Asked by amplifire1 on November 05, 2014 at 01:10 AM

    I spent 8 hours today working on a very nice web form for my website, all to find that a few minutes after finishing the form, my account, er... my form has been disabled. I am certain it is due to JotForm security procedures as it relates to sensitive/login information etc. I believe I typed 'username' or something similar in one of the forms, however I immediately deleted it when I realized the error. I am finalizing some work on a secure portion of my website and had several web form platforms open at once. 

    I have no interest in obtaining any sensitive information or anything of the like. Please review the forms on my account to confirm I am not requesting sensitive data and reactivate my forms asap as I am a small business owner and am in dire need of them. 



    Eric Day

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    JotForm Support

    Answered by ashwin_d on November 05, 2014 at 02:58 AM

    Hello Eric,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. It seems you have already deleted the password field. I have activated your account now.

    I'm sorry for the trouble caused to you.

    Thank you!