Account suspended. Please fix my form.

  • Profile Image
    Asked on November 05, 2014 at 01:10 AM

    I spent 8 hours today working on a very nice web form for my website, all to find that a few minutes after finishing the form, my account, er... my form has been disabled. I am certain it is due to JotForm security procedures as it relates to sensitive/login information etc. I believe I typed 'username' or something similar in one of the forms, however I immediately deleted it when I realized the error. I am finalizing some work on a secure portion of my website and had several web form platforms open at once. 

    I have no interest in obtaining any sensitive information or anything of the like. Please review the forms on my account to confirm I am not requesting sensitive data and reactivate my forms asap as I am a small business owner and am in dire need of them. 



    Eric Day

  • Profile Image
    Answered on November 05, 2014 at 02:58 AM

    Hello Eric,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. It seems you have already deleted the password field. I have activated your account now.

    I'm sorry for the trouble caused to you.

    Thank you!