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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't reset password

    Asked by TBC   on November 05, 2014 at 02:35 AM



    I lost the password and been tried to reset many times using my registered email : info@tbckohrongspeedboat.com 


    Is it take more time for hosting webmail than other webmail like yahoo or gmail ? 


    Thank you. 



  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 05, 2014 at 03:34 AM

    Hello TBC,

    Upon checking your email address info@tbckohrongspeedboat.com, I found that it ended up in our bounce list for following reasons:

    Result: info@tbckohrongspeedboat.com is IN the bounce list

    Reason(s) :

    I am not sure why there is no reason captured. That is the reason why you must not be getting the password reset instruction emails. I have removed your email from the bounce list. You should try to reset your password again and you should he receiving the email.

    Do get back to us if you still do not receive the password reset instruction email.

    Thank you!

  • Profile Image

    Answered by ashley  on March 16, 2017 at 01:23 PM

    I am having the same issue. I need to access the submission data ASAP. I reset multiple times and have not received a reset link. It now says I've exceeded the number of requests
  • Profile Image
    JotForm Support

    Answered by Jim_R on March 16, 2017 at 03:37 PM

    Hey Ashley, your question has been moved to a separate thread https://www.jotform.com/answers/1093742

    We'll have it addressed there shortly.