- TBCAsked on November 05, 2014 at 02:35 AM
I lost the password and been tried to reset many times using my registered email : firstname.lastname@example.org
Is it take more time for hosting webmail than other webmail like yahoo or gmail ?
- JotForm Supportashwin_dAnswered on November 05, 2014 at 03:34 AM
Upon checking your email address email@example.com, I found that it ended up in our bounce list for following reasons:Result: firstname.lastname@example.org is IN the bounce list
I am not sure why there is no reason captured. That is the reason why you must not be getting the password reset instruction emails. I have removed your email from the bounce list. You should try to reset your password again and you should he receiving the email.
Do get back to us if you still do not receive the password reset instruction email.
- JotForm SupportJim_RAnswered on March 16, 2017 at 03:37 PM
Hey Ashley, your question has been moved to a separate thread https://www.jotform.com/answers/1093742
We'll have it addressed there shortly.