What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Premium/Professional Upgrade

    Asked by twanggcs on September 21, 2011 at 01:20 PM

    I signed up for Premium on August 10th (order #60929490).  And then I renewed on 9/14 (order #61763702).

    But the 1,000 submissions did not reset to 0 for the month.  It showed over 950 submissions as of today so I had to upgrade to Professional (order #61915126) in order to avoid having my forms being shut down.

     

    Can I get a breakdown of my submissions?  Because I think it didn't reset when I renewed Premium this month.  If I upgrade to Professional, shouldn't my Premium subscription payment for this month be refunded?

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    JotForm Support

    Answered by NeilVicente on September 22, 2011 at 03:32 AM

    Hi Teresa,

    First off, I'd like to apologize if there's any confusion caused by this issue. Submission counter for all account types reset only on the first day of each month. That means that even if you renewed your premium subscription on the 14th of September, the submission counter remained the same. It will only reset on October 1st.

    It is a good decision to upgrade your account to Professional, because it seems that you are getting more than 1000 submissions for each month. Anyway, since you already upgraded to Pro, I have cancelled and refunded the Premium subscription.

    Your refund will reflect on your credit card in about a week or two. Let us know if there's anything else you need assistance with. Thank you for your continued patronage!


    Neil

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    Answered by twanggcs on September 22, 2011 at 01:08 PM

    Thanks Neil.  I hope you guys get the subscription service more integrated with your site.  Other than that, I love your service!

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    JotForm Support

    Answered by liyam on September 23, 2011 at 01:49 AM

    Hello twanggcs,

    I do believe our administrators are on the talks about adding more subscription packages in the future. We'll let you know once it is implemented.

    If you have other questions or concerns, please do let us know.

    Warm regards,

    Liyam