What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are edits to my form not being saved?

    Asked by BirthSongDoula on November 05, 2014 at 10:07 AM

    I'm making some minor edits to my form, I click save, but every time I preview or view form it doesn't save the changes I made.

    saved preview view form
  • Profile Image

    Answered by Ben on November 05, 2014 at 10:40 AM

    Hi,

    Can you please tell us if you are using Form Designer or Form Builder?

    Also what kind of the changes are not being saved?

    Best Regards,
    Ben

  • Profile Image

    Answered by BirthSongDoula on November 05, 2014 at 11:12 AM

    I think it's form builder, it's just a blank page that I copied and pasted text into, then added to it. Here's the text that won't save:

  • Profile Image

    Answered by BirthSongDoula on November 05, 2014 at 11:13 AM

    Here's the link to the form:

    http://www.jotform.us/form/43065707707154

  • Profile Image

    Answered by Ben on November 05, 2014 at 11:23 AM

    Hi,

    After cloning your jotform I was able to see the text above in the Text field.

    Can you please tell me if you are clicking on Complete button after adding the text?

    Best Regards,
    Ben

  • Profile Image

    Answered by BirthSongDoula on November 05, 2014 at 12:42 PM

    Yes, that was the problem. Thank you!

  • Profile Image

    Answered by Ben on November 05, 2014 at 12:54 PM

    Hi,

    You are welcome. It is great to hear that.

    Do let us know if you have any further issues or questions and we will be happy to help.

    Best Regards,
    Ben