- filmlaAsked on September 21, 2011 at 02:59 PM
- JotForm SupportNeilVicenteAnswered on September 22, 2011 at 04:06 AM
Credit card paid subscriptions are processed by our chosen payment gateway, Plimus. Thus, anything that concerns your billing can be managed by logging in to their website.
1. Find your Plimus username in the email that was sent to you when you first paid for your subscription
2. Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
3. Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp
4. Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription
5. Save the changes you made
Feel free to contact us again should you have other questions or concerns. Thank you very much for your continued patronage.