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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications: When testing email notifications email gets sent to my account email only

    Asked by oneness13 on November 05, 2014 at 03:26 PM

    I created a form and requested that the confirmation be sent to two email addresses but it is only coming to the one associated with my account and not other the email address.

    Another user of the form stated that the could not upload a ad with the extension  .docx 

    Can this be corrected since I have already sent all the emails out to the people.  When I tested the form the submittals came to both email addresses.

    Lastly, when I reach my limit of free submissions and storage will you notify me or do I have to call you.  I may not reach that limit.


    Thank you

    ZD Wooten

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    Answered by Ben on November 05, 2014 at 04:42 PM

    Hi Wooten,

    Yes, the email notification and autoresponder test emails are only sent to the account email no matter of the emails set in the email notifications/autoresponders.

    This is to check if everything is displayed properly and working since usually the person setting up the jotform has access to this email and can quickly check if everything is working properly.

    To test if the email is sent to all emails you would need to make a test submission instead (fill out the jotform and submit it).

    In regards to uploading a docx file issue, I have moved it to a new thread since we can only reply to one question/issue per thread. You can find it here: http://www.jotform.com/answers/454842

    We will be responding to it shortly.

    Best Regards,