What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Captcha Never Shows A Word

    Asked by kshaughnessy on September 21, 2011 at 04:26 PM

    The other day I had a problem using ReCaptcha - when a form of mine was displayed the entire HTML page scrolled down to the bottom. I was told it was a ReCaptcha problem and I could 1) flush DNS cache or 2) switch to the simpler form of ReCaptcha.


    I flushed the cache. Didn't work.


    Today I switched to to the simpler form. But now the Captcha element on my webpage just spins. It never displays the word to be typed.

     

    Too many problems with JotForm lately. This can't happen.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 22, 2011 at 05:13 AM

    Hi,

    Do you have the form embedded somewhere, or are you using the form as standalone? If embedded, kindly use iFrame or Embed <> methods for your form instead of iWeb.

    To get your form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Choose either iFrame or Embed <>



    4.  Copy the codes provided in the succeeding screen

    If none of these made any difference, kindly give us the URL of the exact page where the form is embedded so we can inspect for ourselves and hopefully come up with a working solution.

    We'll await your feedback. Thanks!


    Neil