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    Forms not working

    Asked by Jeremy Moore on September 21, 2011 at 05:43 PM
    My forms have not been working since last weekend. When folks try to submit the form, it hangs and will not complete submissions. Also, cannot access jotform.com; have also tried accessing form.jotform.com/.net with no luck.The location of my forms: http://jotform.net/moore.j/duty http://jotform.net/moore.j/programThanks
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    Answered by brx250 on September 21, 2011 at 11:27 PM

    Hi Jeremy,

    First of all, we do apologize for any inconvenience this has caused you.

    We had to change our DNS addresses because of the DDoS attacks. The old IP address might have been cached on your end. I would suggest you to clear your DNS cache and try using http://www.jotform.net to access your account and to link your forms. If that doesn't help, could you provide us the form's URL/ID for further investigation.

    We will be waiting for your response. 

     

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    Albert     JotForm Support