What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms not working

    Asked by Jeremy Moore on September 21, 2011 at 05:43 PM
    My forms have not been working since last weekend. When folks try to submit the form, it hangs and will not complete submissions. Also, cannot access jotform.com; have also tried accessing form.jotform.com/.net with no luck.The location of my forms: http://jotform.net/moore.j/duty http://jotform.net/moore.j/programThanks
  • Profile Image

    Answered by brx250 on September 21, 2011 at 11:27 PM

    Hi Jeremy,

    First of all, we do apologize for any inconvenience this has caused you.

    We had to change our DNS addresses because of the DDoS attacks. The old IP address might have been cached on your end. I would suggest you to clear your DNS cache and try using http://www.jotform.net to access your account and to link your forms. If that doesn't help, could you provide us the form's URL/ID for further investigation.

    We will be waiting for your response. 



    Albert     JotForm Support