What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is the forms test still going to my old email address!!!

    Asked by Matt  on November 05, 2014 at 07:17 PM

    After deleting the current "Email Notify" and creating a new one and replacing the email address for email recipient. The test still goes to the old email address even after saving, refreshing and everything else i can think of!!

    email recipient refreshing guest notification
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    JotForm Support

    Answered by Charlie on November 05, 2014 at 08:20 PM

    Hi Matt,

    Upon checking the email you have, matt.wells@mail.com, it seems that you logged in as a guest account. I would recommend that you register an account to avoid this kind of problem and for you to fully utilize our form editor. After that we can move the form and the data associated with it to the registered account that you have. 

    Let us know your thoughts.

    Thank you.